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FAQs
 
  • How much do you charge per design ?
  • What artwork formats / images can you read ?
  • What format can you deliver my design in ?
  • How will I receive my digitized files ?
  • What is your delivery period ?

  • Do you run swatches of the designs before you send them to me ?

  • How do you ensure quality ?

  • What types of payment do you accept ?

  • How do I contact you directly ?
     
    1) How much do you charge per design ?
      We charge US$ 3.00 per 1000 stitches with no minimum charge.
      We do not charge for edits
      We do not have a 24 hour extra rush fee.
      We give volume discounts.
     
    2) What artwork formats / images can you read ?
      We can read all of the following formats : jpeg, tif, gif, pcx, cdr, cpt, eps, pdf, wmf, pct and bmp. The most common though is the jpeg format. If you have a format not listed here, send it anyway, we will work on it.
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    3) What format can you deliver my design in ?
      Tajima DST, Wilcom EMB, Wings MLS, Barudan DSB, Barudan FMC, Melco DOS EXP, Toyota, Pfaff and zsk, cnd, fdr, t09, ksm, dsz.
     
    4) How will I receive my digitized files ?
      Your files will be sent to you by e-mail attachment thru' a secured server. You can also log on to our website & download the designs yourself.
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    5) What is your delivery period ?
      We normally deliver within 48 hours. However, we do deliver within 24 hours for rush orders at no extra charge. You will have to specify that the order is a rush order in the Enquiry form for timely delivery.
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    6) Do you run swatches of the designs before you send them to me ?
      Yes, we embroider every design (may be twice) till we are sure of its smooth run on the machine before we send the digitized file to you.
     
    7) How do you ensure quality ?
      We digitize your design keeping the final production and economy in mind. We provide the least number of jumps to increase productivity. Also we check for all possible defects that can occur in color changes, stops, trims, fill densities and other parameters. We take into account the base material on which the embroidery is to be done.
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    8) What types of payment do you accept ?
      We accept payment by Visa / Mastercard / American Express through Paypal on our website. We also accept payment through Bank wire transfer.
     
    9) How do I contact you directly ?
      You can contact us anytime from Monday to Saturday through an e-mail.
      Click here to send us an e-mail.

      We are located at
      233, Bay Circle,
      Coppell, TX - 75019.
      Tel.: 718 766 5520
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